Our responsible approach - Banque de Luxembourg

Country

Language

Contact & Help

We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.

Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes Help and technical support

IMPORTANT: RISK OF FRAUD

Individuals purporting to work for Banque de Luxembourg are contacting people and misusing the Bank’s name, logo and address to offer fraudulent savings and investment products.

Staying vigilant online

Contact

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Wallonie - Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes Help and technical support

IMPORTANT: RISK OF FRAUD

Individuals purporting to work for Banque de Luxembourg are contacting people and misusing the Bank’s name, logo and address to offer fraudulent savings and investment products.

Staying vigilant online

We are committed to creating value for all our stakeholders through an attentive and responsible approach to our profession.

CSR, which is both a factor in sustainability and a tremendous opportunity for innovation, is an integral part of our strategy, our ethos and our way of doing business. Our mission is to contribute to sustainable development by combining financial performance with social, societal and environmental ambitions.

To achieve our objectives, an in-depth review of our CSR strategy for the next five years was undertaken in 2020 and has enabled us to define four key pillars of commitment.

Find out more

Discover our four key pillars of commitment

Pillar 1:

Secure the future of the Bank through good governance and ethical business practices

Pillar 2:

Forge long-term, caring relationships with our employees

Pillar 3:

Support the ecological, social and societal transition

Pillar 4:

Reduce our environmental footprint

Our 2022 non-financial report

In 2022, to ensure that our processes are transparent and can be accessed by all our stakeholders, we published our non-financial report, complying with GRI (Global Reporting Initiative) standards.

Secure the future of the Bank through good governance and ethical business practices

Banque de Luxembourg's reputation is based on good governance and a strong culture of compliance. We have established an efficient structure and implemented rigorous processes and controls to ensure strict compliance with the regulations in force. We have also enshrined the principles of transparent communication, diverse composition of decision-making bodies, and participatory governance in our ongoing efforts to preserve the sustainability of our business.

Forge long-term, caring relationships with our employees

We are a caring Bank and we are attentive in our relationships. Long-term relationships with our employees are one of the pillars of our CSR strategy, with the ambition of continually developing their skills, promoting diversity and equal opportunities, building loyalty in the younger generation, and ensuring the well-being of all.

1 030
employees*

23
nationalities

13
years (average career)

45% women
55% men

*On 1st January 2023

Support the ecological, social and societal transition

As a committed economic player, we support our clients in a responsible approach to investment and entrepreneurship.

Our commitment is reflected in our partnerships with local suppliers and in our sponsorship and charity activities.

Integrating principal adverse impacts

ESG risk integration policy

Offer our clients innovative products with positive social, societal and environmental impact

As a committed economic player, we support our clients in a responsible approach to their investments.

We offer a sustainable and responsible range of products and services, integrating environmental, social and governance (ESG) criteria throughout the investment process. This offer is enhanced by a discretionary socially responsible funds mandate and by three sustainable and responsible funds that have been awarded the LuxFLAG ESG and SRI Labels.

Finance and support the local economy

We have always aimed to play a vital role in Luxembourg’s local economy and to make an active contribution to its long-term development.

We work with entrepreneurs established in the Grand Duchy, helping them to finance their projects and to develop, manage and safeguard the wealth generated from their business. Our commitment to the local economic fabric is also reflected in the strong partnerships we forge with our local providers.

Protect our client’s wealth

As a century-old Bank, we are experts in protecting and enhancing our clients’ wealth over the long term, often over several generations. In a constantly changing environment, our wealth management approach is guided by cautious principles, with solutions defined independently by our own teams in Luxembourg. We prioritise high quality investments and expert risk control, a key component of our methodology.

Particularly for our business clients and their families, protecting their wealth also means supporting them at every stage in the life of their business. We therefore offer programmes dedicated to business succession. Find out more

Encouraging commitment from everyone

We are serious about our role as a responsible economic player.

Outside the Bank, we strive to make an active contribution to the awareness and development of philanthropic practices. We have been promoting philanthropy for over ten years through numerous initiatives, aiming to raise the profile of the charity sector and encourage people to donate and volunteer. Find out more

In keeping with our philanthropic tradition, we offer long-term support to our partners in the sociocultural sector in Luxembourg and Belgium, through our employees’ volunteering commitments and by providing expertise and financial and logistical resources. Find out more

Reduce our environmental footprint

Like any business, our activity has an impact on the environment. Conscious of our responsibility, we have been pursuing a policy of reducing our environmental footprint for the past ten years, with four objectives: